Terms & Conditions

1. Our Role

USA Car Hauling is a licensed property broker registered with the Federal Motor Carrier Safety Administration (USDOT [CONFIRM: 4526852], MC [CONFIRM: 1794394]). For vehicle shipping, we arrange transportation with independent, FMCSA-authorized motor carriers (“carriers”). We are not the motor carrier. The carrier assigned to your shipment is responsible for physically transporting your vehicle.

2. Quotes and Pricing

Quotes are based on the information you give us, including pickup and delivery locations, vehicle year, make, model, size, condition and transport type. Quotes are valid for [CONFIRM: number] days. The price can change only if:

• the information you gave was inaccurate, for example the vehicle doesn’t run or is oversized, lifted or modified and this wasn’t disclosed;
• you change the pickup or delivery location or dates; or
• you ask for additional services.

We’ll tell you about any price change and get your approval before the carrier is dispatched.

3. Booking and Deposit

Your booking is confirmed when you accept the quote and pay a deposit of [CONFIRM: amount]. The remaining balance is due [CONFIRM: at delivery, paid to the carrier by cash, cashier’s check or card]. When you book, you give USA Car Hauling the exclusive right to arrange transport of your vehicle for the booked dates. If you book the same shipment with another company, the cancellation terms in Section 10 apply.

4. Pickup and Delivery

Pickup and delivery dates are estimates, not guarantees. Carriers work within a pickup window, usually [CONFIRM: 1–5 business days] from your first available date. Transit times can be affected by weather, traffic, road conditions, mechanical problems and other stops on the route.

Service is door-to-door where safe and legal; if a truck can’t reach an address, you’ll meet the driver at a nearby safe location. You or an authorized adult (18 or older) must be present at pickup and delivery. Neither USA Car Hauling nor the carrier is responsible for costs caused by delays, such as rental cars or hotel stays, except where the law requires otherwise.

5. Vehicle Condition and Preparation

Your vehicle must be in the condition you described when booking. Tell us in advance if it doesn’t run or is lowered, lifted, oversized or modified. Before pickup, remove toll tags, parking passes and valuables, turn off alarms and leave about a quarter tank of fuel. Carriers are not responsible for existing mechanical problems, fluid leaks, or loose or aftermarket parts that aren’t properly secured.

6. Personal Items

You may leave up to 100 lbs of personal items in the trunk or cargo area, below the window line. Personal items are not covered by carrier insurance, and neither USA Car Hauling nor the carrier is responsible for their loss or damage. Firearms, ammunition, hazardous or flammable materials and illegal items are not allowed in the vehicle.

7. Inspection and Bill of Lading

At pickup, you and the driver will inspect the vehicle and record its condition on the Bill of Lading (BOL). At delivery, inspect the vehicle again before signing. Any new damage must be written on the BOL at delivery, before the driver leaves. If you sign the BOL at delivery without noting damage, you accept the vehicle in the condition it was delivered.

8. Insurance and Damage Claims

Carriers we assign must carry cargo insurance (typically [CONFIRM: $100,000–$250,000]) and liability insurance of at least [CONFIRM: $750,000]. If your vehicle is damaged in transit:

• Note the damage on the BOL at delivery and take clear photos.
• Send a written claim with the photos and a copy of the BOL to [CONFIRM: [email protected]] within [CONFIRM: 15] days of delivery.
• The claim is handled by the carrier’s insurance, and we’ll help you through the process.

As a broker, USA Car Hauling is not the insurer of your vehicle. Damage caused by weather, natural disasters or pre-existing conditions is not covered.

9. Rescheduling

If you need to change your pickup date after a carrier has been assigned, contact us as soon as possible. A rescheduling fee of [CONFIRM: amount] may apply, and a new pickup window will be set based on carrier availability.

10. Cancellation

You may cancel free of charge [CONFIRM: before a carrier is assigned, or more than 7 days before your scheduled pickup date]. Cancellations within 7 days of the scheduled pickup date are subject to a [CONFIRM: $200] cancellation fee. If the carrier arrives and the vehicle isn’t available or isn’t as described, a dry-run fee of [CONFIRM: amount] may apply.

11. Refunds

If we can’t assign a carrier to your shipment within [CONFIRM: number] days of your first available date, you may cancel and receive a full refund of your deposit. Once a carrier has been assigned, the deposit is non-refundable except as described in Section 10. Approved refunds are issued to the original payment method within [CONFIRM: number] business days.

12. Payment Disputes and Chargebacks

If you have a problem with a charge, please contact us first at (405) 648-5905 so we can resolve it quickly. Filing a chargeback for services that were provided as agreed is a breach of these Terms. In that case, we may provide your booking records, signed BOL and communications to your card issuer to dispute the chargeback.

13. Household Moving Services

Household moving services are available within Oklahoma only. [CONFIRM: choose one — moves are performed by USA Car Hauling crews under Oklahoma permit or authority number ______, OR moves are performed by licensed moving companies we partner with.]

Your quote is based on the inventory, access (stairs, elevators, parking) and dates you provide, and changes to these may change the price. Items that need special handling, such as pianos, safes and gym equipment, must be disclosed in advance. We do not move hazardous materials, perishable food, cash, jewelry or important documents; please keep those with you. Damage must be reported within [CONFIRM: number] days of your move. Coverage for household goods is [CONFIRM: coverage level, with your insurer and attorney].

14. Limitation of Liability

To the extent permitted by law, USA Car Hauling’s total liability for any claim related to our services is limited to the amount you paid to USA Car Hauling. We are not liable for indirect, incidental or consequential damages, such as lost income, rental cars or travel costs.

15. Governing Law

These Terms are governed by the laws of the State of Oklahoma. Any dispute will be handled in the state or federal courts located in Oklahoma County, Oklahoma.

16. Changes to These Terms

We may update these Terms at any time. The version posted on our website on the date you book applies to your shipment or move.

17. Contact and Acknowledgment

Questions? Call (405) 648-5905 or email [email protected]. By booking with USA Car Hauling, you confirm that you have read, understood and agree to these Terms and our Privacy Policy.

SMS Terms

• Program: USA Car Hauling sends text messages about quotes, bookings, dispatch, pickup and delivery. If you separately opt in, we may also send occasional promotional offers.
• How you opt in: by checking a text-message consent box on one of our website forms.
• Message frequency: varies, up to 5 messages per week.
• Costs: message and data rates may apply. Contact your wireless provider for details about your plan.
• Opting out: reply STOP to any message. You’ll receive one confirmation message and no further texts unless you opt in again.
• Help: reply HELP, call (405) 648-5905 or email [email protected].
• Carriers: wireless carriers are not liable for delayed or undelivered messages.
• Privacy: we do not share your mobile number or text-messaging consent with third parties for marketing purposes. See our Privacy Policy.
• Consent is not a condition of purchase.